Thanks for shopping at FarmMetric. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 45 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. If any of our products are defective or not as ordered, you must notify us within 45 days of shipment date. In order to have products replaced, provide us with proof via a sample from the production lot and/or scanned image. We will use this to validate the claim and take action. We cannot replace products that were not used for their intended purpose. If we make an error in entering, filling, or shipping an order, the product is returnable for a full replacement. We will accept the return transportation charges provided we are notified within 45 days of shipment and we arrange to have them shipped back on our shipping account. If reproduction of the product is necessary, we will replace the defective merchandise at no charge based on the actual quantity of the product returned. No returns for any reason will be accepted without prior authorization. Custom marked goods are not returnable if you made an error in ordering. Returns of non-customized products are subject to 10% restocking fee and require a Return Authorization Number. Cancellation of an order accepted by us can be made only with our consent and upon terms that will indemnify us against loss.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping:
All pricing is South African based, unless otherwise noted. Shipping costs are included on a quotation. Method of shipment decided by the organisation. Title and risk of loss shall pass to you upon delivery to the carrier. Shipment is approximately 2-4 weeks after receipt of payment.
Taxes:
Any applicable sales tax that we are required to collect will be added to the invoice unless an exemption certificate accompanies the order.
Please contact us if you have any further questions.
